Staying ahead with the industry experts: where do we begin?
31 August 2016
Written by Carlie Nowell, Head of Events, FTA
1202 delegates attended Transport Manager in 2015, 86% surveyed would recommend to a friend or colleague with a 90% satisfaction rate from those who attended on the day. We have a great formula to know what works for FTA’s Transport Manager Conferences and 2016 would be no exception.
…and then Brexit landed.
So making this year’s Transport Manager events relevant, varied and informed took a bit of outside thinking. I started this role in June having worked in the industry for 8 years and wanted to deliver a Transport Manager that focussed on the prominent issues of the moment.
But with the ‘B’ word the only thing on everyone’s lips I can’t say that planning this year’s programme hasn’t been a challenge.
Then we listened to what you were asking us – what issues are top of your agenda, what stories regularly feature throughout our industry and what our customer service and member relations teams are resolving on a daily basis. And the same themes came through every time:
- You want to be compliant through your processes and understand any changes on the horizon.
- You want to be excellent in your daily operation, from the moment your fleet sets off to the standard of customer service you expect to the technology you use to track driver progress.
- You want to be connected with likeminded people in the logistics industry, if someone else is solving the issue you have on a daily basis then you want to know about it.
- You have a responsibility – to protect your customers, your staff and your industry in any obstacles that might stand in the way
When we defined those four themes the rest fell in to place. This year’s programme takes you from a view with your local Traffic Commissioner to how you can influence key issues at board level to fuelling change solutions to enhance performance and vehicle technology to preparing for the year ahead – to name but a few.
As always places are in high demand so whether you’re a one man band or looking to send thirty delegates – we’d love to see you there.
And with so much going on throughout September to December this blog is my own way of keeping you up to date. Sharing the inside track on how we deliver Transport Manager, the thought process behind the expert speakers to our all-important sponsors to the year ahead action plan that you leave with. But perhaps most importantly the success stories as they happen.
Bring on the next four months…
(The views and opinions expressed by the authors of these blogs are theirs alone, and do not necessarily reflect those of the Freight Transport Association)